Returns and Refunds Policy

We want you to be completely satisfied with your purchase from ZING KICKS. That's why we offer a 90-day return policy, giving you ample time to make sure your purchase is perfect for you. Please read the following guidelines to ensure a smooth return process.

Eligibility and Timeframe

You have 90 days from the date of receipt to initiate a return for your item. To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition as when you received it.
• The item must be unworn or unused.
• All original tags and labels must be attached.
• The product should be in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return

To start your return process, please visit our "Easy Returns" section located at the top of our homepage. This guide will assist you in initiating the return and provide you with a pre-paid postage label for your convenience.

If you require assistance with starting a return or have any questions, please don't hesitate to contact us at support@zingkicks.com.

Return Address

All returns should be sent to the following address: 4924 Balboa Blvd #239 Encino, CA 91315

Damages and Issues

We kindly request that you inspect your order upon delivery. If you notice any defects or damages, or if you have received the wrong item, please contact us immediately. We will promptly assess the issue and work to make it right for you.

Non-Returnable Items

If you have any concerns or questions regarding the return eligibility of a specific item, please reach out to us for clarification.

Sale Items and Gift Cards

Regrettably, we cannot accept returns for sale items or gift cards.

Exchanges

If you wish to exchange an item, the quickest way to ensure you get what you want is to initiate a return for the item you have. Once we've accepted the return, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing a justification. The same eligibility criteria apply as mentioned above.

Refunds

Upon receiving and inspecting your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically using your original payment method within ten business days. Please note that your bank or credit card company may require additional processing time for the refund to reflect in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@zingkicks.com or call us at 800-501-7680. We're here to assist you with any questions or concerns you may have.

Thank you for choosing ZING KICKS. Your satisfaction is our top priority, and we're committed to providing excellent customer service throughout the return process.