Shipping & Delivery

SHIPPING

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple of days for processing. Once shipped, most domestic orders take anywhere from 3 to 15 days to arrive, depending on the efficiency of your local postal service. 

In some cases, backorders do occur, which can delay the process. We always aim to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 5 business days. !

How much is the shipping?

We do not charge for shipping

Do you ship internationally?

ZING KICKS ships to the United States and Canada at this time!

For packages lost in transit, all lost-in-mail claims must be submitted to support@zingkicks.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. You should also contact your local post office to try locating the lost order.

Remember that if the tracking information states an order was delivered, but you think you have yet to receive it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

My order shows it's been returned to sender; what is happening?

If the tracking information was correctly delivered to you, but it was unclaimed, shipments that go unclaimed are returned to us.

New shipping charges will be applied for orders unclaimed or with an incorrect address originally provided.

How do I cancel my order? 

If you need to change or cancel your order, please get in touch with US immediately. Once our warehouse has processed your order, we cannot make any changes.

Why was my order canceled? 

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent.

 

Trying to reach us?